Technical Support

In order to provide the best technical support possible, please review the following resources prior to contacting our technical support team:

Support Team Contact

If you have no success here, our support team is available via email. Support is included in the first year after purchase of a BlueBox™ product and can be extended with a maintenance contract in subsequent years.

Please ensure that you include the following information when describing your issue:

  • Either your Maintenance Contract number or winIDEA license text (copy text from Tools -> License using the winIDEA menu)
  • Hardware Tool Product Name
  • Version of winIDEA and/or testIDEA
  • Hardware Serial Number (see label on rear of device)
  • Target microcontroller device being used

Send your email to support@isystem.com

Local support is provided by our distributors. In all other cases you can also reach the support team on:

  • +386 (1) 5680-666 (International)
  • +49 (8138) 6971-30 (Germany, Austria, Switzerland)

 

Repairs

Sometimes things just go wrong. It could be applying the incorrect voltage to the target system, bending a pin in a connector, or pulling your BlueBox™ from the work bench to the floor via its USB cable. In 30 years of business we've seen the outcome of almost every conceivable accident that could occur in the lab.

If something should go wrong with your hardware, feel free to get in touch and we will advise you on how best to get up and running as soon as possible. Even if it is an older product, we often have spare parts available which we keep for just such emergencies.

To speed up the process, please ensure you have the following information available:

  • Hardware Tool Product Name
  • Version of winIDEA and/or testIDEA in use
  • Hardware Serial Number (see label on rear of device)
  • Target microcontroller device being used
  • Type of cable and connector in use
  • A description of the issue or damage that occurred

Please send us this information to our support team at support@isystem.com and we'll be in touch as soon as we can to advise on possible next steps.