HardwareCare

 

What is HardwareCare

HardwareCare is a service that minimizes equipment downtime by quickly providing replacement units in case of failure.

• The replacement part is shipped as soon as Return Merchandise Authorization (RMA) number is issued.
• Typical delivery time: 1 to 3 business days.
• The defective part must be returned to TASKING.

 

How does HardwareCare extend standard warranty conditions

The table below compares Standard Warranty and HardwareCare, highlighting differences in downtime, coverage, and project risk.

	Standard warranty	HardwareCare
Replacement/Repair shipment	3 weeks typical	1–3 business days
Risk for project delays	High	Minimal
Coverage duration	Not covered	Active HardwareCare contract
Electrical damage	Not covered	Upfront replacement + free repair
Mechanical damage	Limited to warranty cases	Upfront replacement
Repair costs	Limited to warranty cases	Free for Standard warranty + extended HardwareCare coverage

 

 

How to get HardwareCare​

HardwareCare insurance can be purchased at the time of purchase of the original part or at a later date.

• A 3-month grace period applies.
• If the warranty has already expired, a reactivation fee will apply.
• The insurance covers up to 2 replacements per year per item.​

 

HardwareCare contract​

HardwareCare is available for:

• iC7 BlueBox
• iC7-related products, when used with iC7 BlueBox:
  • Active Probes
  • ADIO Add-on Modules
  • CAN/LIN Add-on Modules

HardwareCare service is available regardless of the age of the hardware. ​

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Other terms and conditions​

• If the BlueBox system remains licensed (the license being stored in the BlueBox) without interruption since initial activation, the Standard Warranty is granted, regardless of the purchase date.
• If the defective part is not returned to TASKING, an invoice will be issued upon the next renewal of the Maintenance/HardwareCare contract.
• The replacement part retains all the license and maintenance features of the original part, but its serial number will be different.